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WARRANTY

POLICY | FAQ

We stand behind our products and provide one year limited warranty for all vaporizers.

1-YEAR WARRANTY PROGRAM

Your warranty covers defects in electronic components for a period of one year from the date of original retail purchase from www.LinxVapor.com. If a defect exists, LinxVapor.com, at its option, will:

  • Repair the product at no charge using new or refurbished parts or
  • Exchange the product with a functional equivalent product that is new or refurbished or
  • Refund the original purchase price

WHAT’S NOT COVERED

Due to the nature of the product, there is no warranty coverage or replacement available to tanks or coils or other non-electronic parts.

The warranty does not apply to any non-LINX vaporizers. LinxVapor.com does not cover normal wear and tear, dents, scratches, broken glasses/plastics, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Customization of your product voids your warranty.

We cannot offer warranty services on any LINX branded items sold from any marketplace-style sites including, but not limited to, eBay, Amazon, Bonanza, Alibaba and Rakuten.

Warranty is not applicable to merchandise. All merchandise sales are final.

FINE PRINT

Refunds are limited to the original purchase price. No other person is authorized to modify this limited warranty.  This warranty cannot be transferred or reassigned. 

HOW TO OBTAIN WARRANTY SERVICE

Contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by 4-digit number), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available. You will receive a reply within 1 - 3 business days to coordinate a replacement or refund. After sending in your defective parts, please allow at least 5-7 business days for processing.

 

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FAQ

 

How do I obtain warranty service?

Contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by 4-digit number), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.

If you purchased through our authorized dealer, please include a copy of the receipt as proof of purchase is required to verify eligibility.

You will receive a reply within 1-3 business days to coordinate a replacement or refund. After sending in your defective parts, please allow at least 5-7 business days for processing.

Is my atomizer covered by the warranty?

As stated in our warranty policy, due to the nature of the product, there is no warranty coverage or replacement available to tanks or coils or other non-electronic parts.

Please clean carefully per our instruction.

My device stopped working.  I tweaked it a bit but still it doesn't work, how do I get my warranty?
Please do not tamper your device in any way as this will void your warranty. If you experience issues with your device, contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by 4-digit number), product and a detailed description of the issues so we can help addressing the issue. Videos or pictures are recommended if available.
I got my device from eBay, how do I get my warranty?
As stated in our warranty policy, We cannot offer warranty services on any LINX branded items sold from any marketplace-style sites including, but not limited to, eBay, Amazon, Bonanza, Alibaba and Rakuten.
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