Billing & Orders | Policies and FAQs

We can change or cancel your order if the order has not been processed. Once processed, your order is ready to deliver and we cannot make any further modifications.  Please keep in mind that our fulfillment department works hard to ship out all orders made before 2:30pm in the same day.  Contact us at your earliest convenience by submitting a ticket, select "Billing & Order", make sure to include your order number (LNXVPR followed by numbers) so we can process your order properly and timely.

If an order is placed successfully at linxvapor.com, an order confirmation email will be sent to your email account.  If you didn't receive the email, check your spam folder.  Sometimes the email address provided to us during the order process was wrong, in which case, contact us by submitting a ticket, select "Billing & Order" and provide us your most updated email address.

We accept Visa, Master Card, American Express and Discover.

If you have a problem using your pre-paid card or gift card, it's most likely caused by address mismatch. We (the merchant) have Address Verification Service (AVS) set up to protect you against credit card fraud. The AVS requires that the billing information entered at checkout matches 100% on your card account. If the addresses don’t match, the card may decline.

Contact the card issuing bank, register your card if you haven't done so and make sure the name and address linked to the account are current.

We have the Address Verification Service (AVS) set up to protect you against credit card fraud. International customers might experience issues with AVS because your card issuing bank might not always have such feature turned on, making your transaction declined by our (the merchant's) bank. Please contact us by submitting a ticket, select "Order & Billing", make sure to include a screenshot of your order and we'll help to rectify the issue.

No. This occurs when you attempted to place an order online, and the credit card declines for some reason but your bank account shows that the charge went through.

Here's how the whole process works. When you place an order at linxvapor.com, the transaction was approved by your bank, then sent to our (the merchant's) payment gateway. Our payment gateway, however, declined the transaction because of the security settings such as address or zip code verification. This is one of the ways that payment gateway protects you from fraudulent activities. The whole transaction is eventually declined because one of the steps didn't go through.

At your side, you'll see a charge posted in your bank account. Such charge shall be on "pending" state and will be removed after 2 - 7 business days depending on your credit card issuing bank.

At our side, we'll see a "declined" transaction, no funds will be deposited into our account and no order will be created.

This is how banks work and we have no control over it. Give it a few days and check back to your account, you'll be able to see the transaction removed.

Here are the most common error messages and how you can correct them: Decline, Serv Not Allowed, Invalid Trans, or Do Not Honor. Each of these is a type of error that is sent by your card provider. For whatever reason, the bank or card provider is declining the transaction. It is recommended that you double-check your payment information and attempt to submit it again. If the error is persistent, please contact your bank or credit card provider.

Invalid Card Number/Card No. Error. This error indicates that you did not enter your credit card number correctly. Please double-check the card number, and attempt payment again.

Expiration Date.Your expiration date was not correctly entered or not entered at all. Please double-check your expiration date, and try again.

Invalid Card Type or Card Type Refused. This error indicates that the card type is not accepted. We accept Visa, MasterCard, American Express and Discover.

AVS mismatch. This error occurs when the billing address provided during checkout does not match the billing address that you have on account with your credit card company or card-issuing bank. This Address Verification Service (AVS) is used to protect you against credit card fraud. Please contact your bank and double-check the address you have on the card, and try again. If you address matches the bank record but the card still cannot go through, contact us by submitting a ticket, select "Order & Billing", make sure to include a screenshot of your order and we'll help to rectify the issue.

INVALID C_STATE. This is one of the AVS mismatches errors. It occurs when the state information entered during checkout does not match the state you have on account with your credit card company or card-issuing bank. Sometimes our international customers may experience this issue even if the correct state was entered. Please double check to see if you accidentally enter space, dash or other signs incorrectly. This information need to match your bank record 100%. Please contact your bank and double-check the address you have on record on the card, and try again.

INVALID C_ZIP. This is one of the AVS mismatches errors. It occurs when the zip code entered during checkout does not match the zip you have on account with your credit card company or card-issuing bank. Sometimes our international customers may experience this issue even if the correct zip code was entered. Please double check to see if you accidentally enter space, dash or other signs incorrectly. This information need to match your bank record 100%. Please contact your bank and double-check the address you have on record on the card, and try again.

Declined CVV2/CID. You did not enter the correct CVV code for your credit card. The CVV code is the three-digit number on the back of the card. Please double-check the CVV code, and try again.