- ◄When will my order be shipped?
At LinxVapor.com, we work on processing your order immediately once your order is submitted. We usually ship out the same business day for orders placed on business days (Monday – Friday, except holidays) before 2:30pm PST. Occasionally we have delays if order volume surges. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.
- ◄What is the shipping rate and how long does it take to deliver my order?
We use USPS as our preferred courier in USA. Orders to APO/FPO addresses may take longer than the standard shipping options. We use DHL as our preferred courier for international orders, all DHL shipments requires signature.
Orders ship out on business days (Monday to Friday), except holidays.
- ◄Is U.S. shipping discreet?
- Yes. Your orders will always be shipped in plain, unmarked envelope or box, neither of which contain any information about the contents inside. The orders are shipped from "Shipping Dept., LNXVPR".
- ◄Is international shipping discreet?
- International shipments require shipping label and commercial invoice. Product name and value will appear on the commercial invoice.
- ◄Can you ship to P.O.Box?
- Yes. USPS offers delivery service to P.O.Boxes.
- ◄Who pays custom and other fees for international shipment?
All orders are shipped out from USA. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
- ◄What if my package is lost?
- Our free shipping service doesn't include signature confirmation. However, you can select such service at checkout. We strongly recommend the use of signature confirmation to prevent lost or stolen package. When the package is processed properly and handed over to the courier, it's beyond our control and the courier becomes accountable for the package. We will not be held responsible for lost or missing packages. If a package is lost or missing, kindly contact your courier immediately to locate your package.
- ◄What if my package is damaged?
- If your package is damaged, do not accept the package and request the courier to return the package to us.
- ◄I didn't receive my package, what do I do?
If you delivery information is incorrect, your package will most likely be returned to our office. We will contact you for correct address and send the package to your updated address. Please beware that we'll charge for the shipping costs of the second shipment ("return to sender" package) therefore we ask you to carefully check your name and address before submitting the order.
- ◄Can I track my order?
- Once your order has been shipped, we will notify you via e-mail of the shipment status and tracking information. If you couldn't find the email, please check your spam folder. If you accidentally provide the wrong email address to us, contact us by submitting a ticket, select "Shipping", make sure to include your order number (LNXVPR followed by 4-digit number) so we can timely handle your request.
- ◄What is your office hours?
Our office is open Monday through Friday from 8 am to 5 pm Pacific Time except the following federal holidays:
New Year's Day (January 1).
Birthday of Martin Luther King, Jr. (Third Monday in January).
Washington's Birthday (Third Monday in February).
Memorial Day (Last Monday in May).
Independence Day (July 4).
Labor Day (First Monday in September).
Columbus Day (Second Monday in October).
Veterans Day (November 11).
Thanksgiving Day (Fourth Thursday in November).
Christmas Day (December 25).