FAQ - vapes

I need help with

• Apollo
• Eden
• Gaia
• Blaze
• Zero, Dio
• Ares
• Ember
• Hermes 3
• Hermes 2

• Apollo

  Named the best concentrate vape of 2021 by MerryJane, the Linx Apollo works as an e-nail or a portable vaping device. Get blasted off with the purest vapor on-the-go or on any glassware.

  I am new to Apollo, what is the portable mode and desktop mode?

  The Apollo can be used in two ways. It becomes a standalone device when attached to the Linx bubbler. The whole kit remains compact, portable and can be carried around with the Linx carrying case. When the Apollo is plugged into your glassware, it acts as an e-rig and becomes a parts of your desktop glassware, delivering massive clouds and clean flavor.

  Can I use my Apollo with loose leaf?

  No. The Apollo is designed for use with extracts only.

  How much extracts should I use?

  The Apollo doesn't require much extracts to produce large clouds, it is recommended to use the size of a rice grain for each use.

  How do I load extracts into the Apollo?

  Place the extracts directly onto the center of the quartz heating chamber with a tool. Do not use force as quartz is clean and safe to use but fragile.

  What type of glasswares work with the Apollo?

  The Apollo can attach to any water pieces that is fitted with a glass-on-glass joint with 14mm or 18mm downstems.

  How do I use Power Boost?

  Once Apollo is powered on, hold the button to activate Power Boost. The power indicator will rotate quickly, indicating the Apollo is boosted to its highest temperature (600F). Heat Boost can be very useful to reach max temperature instantly for big clouds, or heat off the leftover extracts to minimize waste.

  Can I use Linx Budder Cups on the Apollo?

  Yes, Apollo works great with Budder Cups.

  How fast does it take for Apollo atomizer to heat up?

  On average the Apollo heats up in 8 seconds with a 30 seconds heat cycle.

  Why does my Apollo flash white?

  Apollo is designed to allow you to troubleshoot the device yourself.

   

  Short Circuit Protection - Flash white three times
  When the atomizer is short-circuited or broken, Apollo shuts off automatically. Replace with a new atomizer immediately.

  Atomizer Undetected - Flash white five times
  When the atomizer is not present or doesn’t connect well with the Apollo base, the device will shut off automatically. Screw the atomizer to the Apollo base, make sure they are tightly attached.

  Low Battery Indication - Flash white ten times
  When the battery runs low, charge Apollo before next use.

  Why does water leak from the bottom of my water bubbler when I fill it?

  In order to prevent water from escaping from the bottom of the water bubbler, you must inhale from the top of the bubbler. This creates a water seal that will prevent any water from escaping. Make sure to do this prior to attaching the water bubbler to the Apollo.

  How do I regulate air flow when in Portable Mode?

  Use your finger to cover the Air Path Regulator at bottom of the Apollo Base. Doing so will restrict the airflow going into the atomizer. Release your finger when you wish to add more air.

  How do I regulate air flow when in Desktop Mode?

  Open and close the Carb Cap to direct the airflow and regulate the amount of air going into the atomizer.

  How often do I need to clean my atomizer?

  It's recommended to clean the atomizer after each final use in order to prevent any buildup of extracts.

  Why does my Apollo feel clogged?

  When taking draws from the Apollo, extracts may build up and clog the air paths. Clear the air paths for the optimal draws. Wet the brush provided with Isopropyl Alcohol and gently rotate the brush in and out of the air paths to clear any extract buildup. Do this as many times as needed till the air paths are completely clear.

  What is the warranty for Apollo?

  Apollo is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Eden

  Flower and extract. 100% convection heating. All quartz technology. Four temp settings. Swappable silicone sleeve. Extra large chamber. All for under $100 bucks.

  I cannot seem to get vapor out of my device when the set temperature is reached, why?

  It's most likely that your mouthpiece needs to be cleaned.  If you look at the bottom of your mouthpiece, you'll see a metal piece, the filter section, might have been clogged.  Clean your mouthpiece.
  
  When you vape, make sure the ground materials are not tightly packed. The Linx Eden utilizes 100% convection heating. Proper packing allows hot air flow through your chamber to heat the materials evenly and thoroughly.  Also make sure your fingers don't cover the air holes on the metal casing (the three vertical holes).

  How do I clean my mouthpiece?

  Detach the filter section from the mouthpiece. Disassemble and soak the filter section in Isopropyl alcohol for two hours to clean it.  Using a Q-tip soaked with Isopropyl alcohol, gently rub the inside and outside of the glass tube as well as the metal base until clean.

  How do I clean other parts of the device?

  For best result, please clean the mouthpiece filter after two or three bowls. Routine maintenance extends the lifespan of your device.

  What accessories are compatible with the Linx Eden?

  The Linx Eden is compatible with the following accessories:
  Eden lava plates, Eden water pipe adaptor, Eden silicone sleeve, Eden USB-C charging cable, and the Gaia loading funnel.
  
  The Eden is NOT COMPATIBLE with the following accessories:
  The Linx glass bubbler, Linx glass mouthpiece section, Gaia lava plates, Gaia water pipe adaptor (MALE and FEMALE), Gaia glass mouthpiece, Gaia mouthpiece filter, Gaia filter screens, Gaia USB charger.

  My device gets a bit Warm. Is this normal and What should I do?

  We uphold a strong value of providing a vapor path free of toxins, and The Linx Eden is no exception with it's medical grade stainless steel body and no synthetic materials used for insulation. Due to this health conscious design, the steel body may become warm with normal use. We have provided a customized silicone sleeve to be used on the outside of the device offering heat protection while at the same time leaving the Eden’s vapor path untouched.

  Can I use my Eden with extracts/concentrates?

  Yes. The provided Lava Plates can be used simultaneously with dry flower in the Eden’s atomizer.

  What is the warranty for the Eden?

  Eden is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Gaia

  Winner of High Times Best Portable Vaporizer, The Linx Gaia is the cleanest way to vaporize your flower. Utilizing its all Quartz chamber, convection heating and variable temperatures, the Gaia is in a league of its own.

  I cannot seem to get vapor out of my device when the set temperature is reached, why?

  It's most likely that your mouthpiece needs to be cleaned.  If you look at the bottom of your mouthpiece, you'll see a metal piece, the filter section, might have been clogged.  Clean your mouthpiece.
  
  When you vape, make sure the ground materials are not tightly packed.  Gaia is nearly 100% convection.  Proper packing allows hot air flow through your chamber to heat the materials evenly and thoroughly.  Also make sure your fingers don't cover the air holes on the metal casing (the three vertical holes).

  How do I clean my mouthpiece?

  Detach the filter section from the mouthpiece. Soak the filter section in Isopropyl alcohol for two hours to clean it.  Using a Q-tip soaked with Isopropyl alcohol, gently rub the inside and outside of the glass tube as well as the metal base until clean.

  How do I use the 2-in-1 USB charger to charge my device?

  Pull downward for the Micro USB connector to detach. Plug the connector into the Linx Gaia and a viable USB power outlet. 

  How do I clean other parts of the device?

  Please check out the Gaia unboxing video - how to clean. For best result, please clean the mouthpiece filter after two or three bowls. Routine maintenance extends the lifespan of your device.

  Can I use my Gaia with extracts/concentrates?

  No.  The Gaia is designed for use with loose leaf only.

  What is the warranty for Gaia?

  Gaia is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Blaze

  The Linx Blaze extract pen boasts both an industry first in-laid heating full quartz atomizer and an extra large recessed ceramic plate atomizer for superior life span, unrivaled vapor production and incredible flavor.

  How do I use my Blaze Ace or Zero atomizer?

  We recommend to load material no larger than a grain of rice. Using too much material drains battery power, requires a longer time to heat up and takes longer to cool down.

  How do I clean my Ace atomizer?

  DO NOT SUBMERGE THE ACE ATOMIZER IN ANY LIQUID.

  STEP 1: Hold the Blaze upside down over a napkin, heat your atomizer on the Red setting to burn off any reclaim. Use caution the atomizer will be hot.

  STEP 2: Heat your atomizer on the Blue setting and lightly brush the surface of the atomizer with a cotton swab dipped in Isopropyl alcohol. Ensure all alcohol has been burned off before next use.

  How do I clean my Zero atomizer?

  ATOMIZER WILL BECOME HOT DURING CLEANING.

  STEP 1: Hold the Blaze upside down over a napkin, heat your atomizer on the Red setting to burn off any reclaim. Use caution the atomizer will be hot. Allow the atomizer to cool down.

  STEP 2: Partially submerge your atomizer (ceramic plate side down) in Isopropyl alcohol for two hours. Do not fully submerge the atomizer.

  STEP 3: Air dry the atomizer completely before reattaching to your battery. Do not try to poke, scratch, push, pull or move the ceramic plate in any way with any tool as this may permanently damage your atomizer. Repeat steps 1-2 if needed.

   

  How do I clean my mouthpiece?

  Unscrew the glass mouthpiece tube from the metal filter section. Soak the filter section in Isopropyl alcohol for two hours to clean it. Using a cotton swab soaked with Isopropyl alcohol, gently rub the inside and outside of the glass tube as well as the metal base until clean. 

  How do I clean other parts of the device?

  Completely disassemble the Linx Blaze into parts.  Use Isopropyl alcohol and cotton swab, swab all surfaces and air paths. Use cleaning brush to clean the air path tube.  Do not submerge any part in any liquid.  

  Can I use my Blaze with loose leaf?

  No.  The Blaze is designed for use with extracts only. 

  Can I use my Hypnos or Ares Mouthpiece on Blaze?

  Yes, the glass mouthpiece section is interchangeable between the Blaze and the Hypnos and Ares lines.  If you have a Hypnos mouthpiece, unscrew the Glass Mouthpiece Section off the Metal Filter Section and re-attach the glass section to your Blaze, you are good to go. If you have an Ares mouthpiece, attach the glass section directly to your Blaze to use.

  Why does my Blaze keep flashing white?

  The Blaze flashes white 10 times when the battery is depleted. Charge the battery fully before next use. The battery will also flash 10 times when the power button is held for 15 seconds.  This indicates that the overheat protection feature is triggered and your device will be shut off automatically.   Hold the power button again to continue using the device.

  Can I use my own 510 battery?

  Blaze atomizers are compatible with most 510 batteries, however some may not make a connection and might not allow for the optimal effect. 

  Can I use my own 510 cartridge?

  Blaze batteries are compatible with most 510 atomizers, however some may not make a connection and might not allow for the optimal effect.

  What is the warranty for Blaze?

  Blaze is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Hypnos Zero,Dio

  The Hypos Zero combines innovation, health consciousness and portability to give you the best vaporizing experiences possible. Winner of the High Times Best Vaporizer 2 years running, the zero uses 0 coils, 0 plastics, 0 paints and 0 fibers. Why settle for less?

  How do I clean my atomizer?

  Submerge your atomizer (ceramic plate side down) in 1cm of Isopropyl alcohol for two hours. Dry the atomizer completely before reattaching to your battery. Do not try to poke, scratch, push, pull or move the ceramic plate in any way with any tool as this may permanently damage your atomizer.  Also, check out our cleaning video.

  How do I clean my mouthpiece?

  Unscrew the glass mouthpiece tube from the metal filter section.  Soak the filter section in Isopropyl alcohol for two hours to clean it.  Using a Q-tip soaked with Isopropyl alcohol, gently rub the inside and outside of the glass tube as well as the metal base until clean.

  Can I use my Hypnos Zero with loose leaf?

  No.  The Hypnos Zero is designed for use with extracts only.

  Can I use my Hypnos Mouthpiece on Gaia?

  No. The glass mouthpiece of Gaia is specifically designed to use with Gaia only. 

  Can I Use the Original Hypnos Battery with the Zero atomizer?

  Yes, all parts from the Linx Hypnos line are interchangeable. 

  Why does my Hypnos Zero keep flashing white?

  The Hypnos Zero flashes white 10 times when the battery is depleted. Charge the battery fully before next use. 
  
  The battery will also flash 10 times when the power button is held for 15 seconds.  This indicates that the overheat protection feature is triggered and your device will be shut off automatically.   Press the power button 5 times to turn back on the device.

  My Hypnos is not working, why is it not producing vapor?

  Be sure to use stable extracts that are hard or wax type extracts for best results, runny oils are not recommended.

  Apply a small amount (0.05 - 0.1 grams) of extract on the bottom of the atomizer, DO NOT try to fill the chamber, less is more! Hold down the power button while inhaling until you are finished with your hit. Always keep inhaling for five seconds after releasing the power button to draw cool air in to the device.

  Store upright with the Cap on when not in use. Always turn the device off when not in use to prevent accidental activation by pressing the power button five times quickly.

  For optimum vapor quality, always keep your Linx Hypnos Zero clean. You can find the cleaning video here.

  Can I use my own 510 battery?

  Hypnos atomizers are compatible with most 510 batteries, however some may not make a connection and might not allow for the optimal effect. 

  Can I use my own 510 cartridge?

  Hypnos batteries are compatible with most 510 atomizers, however some may not make a connection and might not allow for the optimal effect.

  My plate has dark marks after a few uses, is this normal?

  It is normal for the plate to turn dark at times. The device will function the same way and it will definitely not affect your vaping experience. Do not try to poke, scratch, push, pull or move the ceramic plate in any way with any tool as this may permanently damage your atomizer.

  What is the warranty for Hypnos Zero?

  Hypnos Zero is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Ares

  On the corner of innovation and portability is where you will find the Linx Ares. Using a ceramic rod atomizer, the Ares requires no loading. The future of vaporizing has arrived.

  I am new to honey straw, how do I use my Ares?

  Here are easy-to-follow steps on how to properly use your new Linx Ares. Add your product into the ceramic jar, hold the power button and gently touch the surface of your product with the tip of the ceramic rod.  Make sure NOT to submerge the ceramic housing (the white cylinder that wraps around the ceramic rod) in the product as it might create clogging of the vapor path.   Be cautious that the ceramic rod can get extremely hot when heated, do not touch before it's completely cooled down.  We recommend to put the atomizer cap on the device immediately after use to avoid burning.  Or have the Linx Ares placed in a safe non-flammable area for breaks and cooldowns. Check out a video from CustomGrow 420 to learn how to avoid clogging.
  
  Additionally, inhale a couple of times after turning off the device to avoid dripping. Think of the device as a straw. When you drink with a straw, a tiny amount of juice might have been left in the straw. Suck after you take the straw out of your juice to help. 

  How do I clean my atomizer?

  Submerge your entire atomizer in Isopropyl alcohol for two hours. Dry the atomizer completely before reattaching to your battery.

  How do I clean my mouthpiece?

  Unscrew the glass mouthpiece tube from the stainless steel sheath.  Use a Q-tip soaked with Isopropyl alcohol, gently rub the inside and outside of the glass tube as well as the metal base until clean. 

  How do I clean other parts of the device?

  Completely disassemble the Linx Ares into 5 parts.  Use Isopropyl alcohol and Q-tips, swab all surfaces and air paths. Use cleaning brush to clean the air path tube.  Do not submerge any part in any liquid.  

  Can I use my Ares with loose leaf?

  No.  The Ares is designed for use with extracts only. 

  Can I use my Hypnos Mouthpiece on Ares?

  Yes, the glass mouthpiece section is interchangeable between the Ares and the Hypnos lines.  If you have a Hypnos mouthpiece, unscrew the Glass Mouthpiece Section off the Metal Filter Section and re-attach the glass section to your Ares, you are good to go. If you have an Ares mouthpiece, a separate Metal Filter Section must be attached to the glass section to make a fully functional Hypnos mouthpiece. 

  Why does my Ares keep flashing white?

  The Ares flashes white 10 times when the battery is depleted. Charge the battery fully before next use. The battery will also flash 3 times when the power button is held for 15 seconds.  This indicates that the overheat protection feature is triggered and your device will be shut off automatically.   Press the power button 5 times to turn back on the device.

  Can I use my own 510 battery?

  No. Ares requires a special charging port. Ares atomizer only works with the charger that comes with the kit. 

  What is the warranty for Ares?

  Ares is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Ember

  The days of spending big bucks on vaporizers that don't deliver on quality or taste are over. The Ember is a vaporizer for the people, coming in at under $40 you can experience a quality vaporizing experience without breaking the bank.

  What type of metal is wrapped around the quartz atomizer?

  All of our coils are titanium.

  Will the glass bubbler work with the Ember?

  No. We don't recommend using the Linx Bubbler with the Ember, as the thinner mouthpiece would impair the airflow due to the o-rings.

  Will 510 threaded cartridges (pre-filled or not) work with the Ember?

  Ember battery is compatible with most 510 threaded cartridges, however some may not make a connection. 

  Can I use the Ember atomizer with my Hypnos Zero battery?

  No, the Ember and Hypnos Zero components are not interchangeable. 

  How can I purchase replacement atomizers for my Linx Ember?

  You can find the Ember atomizer and other accessories on the product page here: https://linxvapor.com/collections/ember-accessories

  My Ember leaks. Is this supposed to happen?

  When you lay down the Ember, it may cause some leakage from airflow holes on the mouthpiece if you are using a thinner, less viscous wax or oil. The Ember atomizer is best used with a thicker, almost honey-like consistency of product.

  What is the warranty for Ember?

  Ember is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Hermes 3

  The Hermes 3 boasts a revolutionary ceramic bowl atomizer that allows for use of any oil at any viscosity. This health conscious, environmentally friendly vaporizer produces large clouds while virtually eliminating all oil waste.

  Can I change wick of Hermes 3 tank?

  No.  Our revolutionary atomizer design completely eliminates the use of wick.

  Can I use Hermes 3 with extract or loose leaf?

  No. Hermes 3 is designed to be used with oils and liquids only.

  Is Hermes 2 atomizer compatible with Hermes 3 battery?

  Yes.  All the parts are interchangeable between Hermes 2 and Hermes 3.

  Is Hermes 3 atomizer compatible with Hermes 2 battery?

  Yes.  All the parts are interchangeable between Hermes 2 and Hermes 3.

  Will the Hermes 3 tank work with the Hermes 2 battery?

  Hermes 3 is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.

• Hermes 2

  Finally, a high quality, health conscious, reusable oil vaporizer. You won't find any plastics, paints of fibers here. The Hermes combines sleek designs, portability and clean flavors to bring your next session to the next level.

  Can I change wick of Hermes 2 tank?

  No.  Hermes 2 doesn't allow for change of wick. 

  Can I use Hermes 2 with extract or loose leaf?

  No. Hermes 2 is designed to be used with oils and liquids only.

  Will the Hermes 2 liquid tank work with the Ember battery?

  The Hermes 2 atomizer is 510 threaded and is compatible with the Ember battery.  However, each battery is designed to work the best with its designated atomizer for optimal flavor and vapor.

  What is the warranty for Hermes 2?

  Hermes 2 is covered by one year limited warranty. If you have warranty questions or need support, please contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available.  Please do not tamper any parts of the device as tampering will void your warranty.  Also check out our warranty page for detail coverage.