• BILLING & ORDER

    We are PCI compliant and your private data are protected at bank-level security.
  • Shipping

    - Free shipping on orders $60+ within USA. 
    - Ships same day on orders placed M-F before 2:30pm (PST), except holidays.
    - Ships to USA, Canada, Europe, Australia and New Zealand.
    - Import duties, taxes, and charges are not included in international shipping.
  • WARRANTY

    POLICY | FAQ

    We stand behind our products and provide one year limited warranty for all vaporizers.

    1-YEAR WARRANTY PROGRAM

    Your warranty covers defects in electronic components for a period of one year from the date of original retail purchase from www.LinxVapor.com. If a defect exists, LinxVapor.com, at its option, will:

      • Repair the product at no charge using new or refurbished parts or
      • Exchange the product with a functional equivalent product that is new or refurbished or
      • Refund the original purchase price

    WHAT’S NOT COVERED

    Due to the nature of the product, there is no warranty coverage or replacement available to tanks or coils or other non-electronic parts.

    The warranty does not apply to any non-LINX vaporizers. LinxVapor.com does not cover normal wear and tear, dents, scratches, broken glasses/plastics, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Customization of your product voids your warranty.

    We cannot offer warranty services on any LINX branded items sold from any marketplace-style sites including, but not limited to, eBay, Amazon, Bonanza, Alibaba and Rakuten.

    Warranty is not applicable to merchandise. All merchandise sales are final.

    FINE PRINT

    Refunds are limited to the original purchase price. No other person is authorized to modify this limited warranty.  This warranty cannot be transferred or reassigned. 

    HOW TO OBTAIN WARRANTY SERVICE

    Contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available. You will receive a reply within 1 - 3 business days to coordinate a replacement or refund. After sending in your defective parts, please allow at least 5-7 business days for processing.

    FAQ

  • RETURN & EXCHANGE

    POLICY | FAQ

    Please carefully research the vaporizers and accessories you are interested in before purchasing.  Due to the nature of our products, returns or exchanges are only available for new and unused devices purchased on LinxVapor.com. It must also be in the original packaging.

    RETURNS AND EXCHANGES

    Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t honor you a refund or exchange.  We only replace or refund items if they are defective or damaged.  

    FINAL SALES ITEMS (IF APPLICABLE)

    Only regular priced and sales items may be refunded, unfortunately, items marked with Final Sale cannot be refunded.

     LATE OR MISSING REFUNDS (IF APPLICABLE)

    If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us by submitting a ticket, select "Order & Billing". Make sure to include your order number (LNXVPR followed by a number). You will receive a reply within 1-3 business days.

    SHIPPING

    You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.  

    HOW TO GET REFUNDS (IF APPLICABLE)

    Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by numbers) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.

    After hearing from our support team, you should mail the returned product to: Linx - customer support, 1385 Warner Ave, Ste B, Tustin, CA 92780.  Note that:

      • Item(s) must be in original, brand new condition, in the original packaging.
      • Item(s) must be shipped back within 14 days of the original purchase date.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    HOW TO EXCHANGE (IF APPLICABLE)

    Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by a number) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.

    After hearing from our support team, you should mail the exchanged product to: Linx - customer support, 1385 Warner Ave, Ste B, Tustin, CA 92780.  Note that:

      • Item(s) must be in original, brand new condition, in the original packaging.
      • Item(s) must be shipped back within 14 days of the original purchase date.

    Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

    If you are approved, your exchange item will be processed and shipped with email notification.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    FAQ

  • PRE-ORDER

    All pre-orders will be charged immediately.  If you change your mind, feel free to cancel the order before shipment date (as stated on product page) and we'll refund you 100%.

    To cancel an order, contact us by submitting a ticket, select "Order & Billing", make sure to include your order number (LNXVPR followed by numbers) so we can process your order properly and timely.

    If you cannot accept the above pre-order terms and conditions, please stop purchasing and wait till the product is in stock.  Thank you for shopping with Linx Vapor.

Stay Blazed!

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