Orders placed before 2:30pm Pacific Time will be processed the same day except weekends and federal holidays. Occasionally we have delays if order volume surges.
Once your order is processed, you will receive an email with tracking details. Please make sure to use your correct email address and also check your spam or junk folder in case you don’t receive the notification email.
We always use discreet packaging.
Customs, import fees/duties/taxes and all other associated charges for international shipping are the buyer’s responsibility and we can not offer refunds in these situations. If you are unsure of your country’s import fees, please check with your customs office before placing an order.
If you think your package might be lost or stolen, please note that the USPS first class shipping does not include signature confirmation or insurance on the package. We strongly recommend the use of signature confirmation to prevent missing package. When the package is processed properly and handed over to the courier, it's beyond our control and the courier becomes accountable. Please contact your local USPS office or mail delivery person immediately for assistance.
We use USPS as our preferred courier for US domestic shipping and we temporarily do not ship internationally.
Due to COVID-19, your shipment may be delayed as all major shipping couriers experience mail delays. Most packages arrive within just a few days after their initial scheduled delivery date. If the delay is longer than 7 days, please contact us right away by submitting a ticket. Please be aware it is very important you contact us if your shipment is late by more than 7 days but less than 30 days because USPS does not offer lost/delayed package assistance after 30 days from the ship date.
Other Shipping Questions?
Feel free to check out the below FAQs or contact us with any questions by submitting a ticket.
We stand behind our products and provide one year limited warranty for all vaporizers.
1-YEAR WARRANTY PROGRAM
Your warranty covers defects in electronic components for a period of one year from the date of original retail purchase from www.LinxVapor.com. If a defect exists, LinxVapor.com, at its option, will:
WHAT’S NOT COVERED
Due to the nature of the product, there is no warranty coverage or replacement available to tanks or coils or other non-electronic parts.
The warranty does not apply to any non-LINX vaporizers. LinxVapor.com does not cover normal wear and tear, dents, scratches, broken glasses/plastics, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Customization of your product voids your warranty.
We cannot offer warranty services on any LINX branded items sold from any marketplace-style sites including, but not limited to, eBay, Amazon, Bonanza, Alibaba and Rakuten.
Warranty is not applicable to merchandise. All merchandise sales are final.
Refunds are limited to the original purchase price. No other person is authorized to modify this limited warranty. This warranty cannot be transferred or reassigned.
HOW TO OBTAIN WARRANTY SERVICE
Contact us by submitting a ticket, select "Warranty". Make sure to include your order number (LNXVPR followed by numbers), product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available. You will receive a reply within 1 - 3 business days to coordinate a replacement or refund. After sending in your defective parts, please allow at least 5-7 business days for processing.
Please carefully research the vaporizers and accessories you are interested in before purchasing. Due to the nature of our products, returns or exchanges are only available for new and unused devices purchased on LinxVapor.com. It must also be in the original packaging.
RETURNS AND EXCHANGES
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t honor you a refund or exchange. We only replace or refund items if they are defective or damaged.
FINAL SALES ITEMS (IF APPLICABLE)
Only regular priced and sales items may be refunded, unfortunately, items marked with Final Sale cannot be refunded.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us by submitting a ticket, select "Billing & Order". Make sure to include your order number (LNXVPR followed by a number). You will receive a reply within 1-3 business days.
You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.
HOW TO GET REFUNDS (IF APPLICABLE)
Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by numbers) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team, you should mail the returned product to: Linx - customer support, 1385 Warner Ave, Ste B, Tustin, CA 92780. Note that:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
HOW TO EXCHANGE (IF APPLICABLE)
Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by a number) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team, you should mail the exchanged product to: Linx - customer support, 1385 Warner Ave, Ste B, Tustin, CA 92780. Note that:
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, your exchange item will be processed and shipped with email notification. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
By law, vapes are not to be sold to underaged kids and youngsters. While Linx vapor strives for a smooth and friendly shopping experiences for our customers, we must protect minors and keep goods and services intended for adults out of the reach of children.
We deploy bluecheck, a top-notch age and identity verification software solution, to provide a safer online environment for children that supports adult freedom and choice and protects sensitive identifying information.
You Must Be 21+ to Purchase
Just as you show your ID to buy a pack of cigarettes, you'll need to verify your age and identity to purchase vaporizers online. Age and identity verification is a practice of ensuring that someone is who they say they are and is at the appropriate age. Bluecheck helps our e-store to ensure the users are legitimate and that someone else is not abusing a person’s identity or creating false identities.
How Does Bluecheck Work
Bluecheck uses checkout or account registration information such as your name, billing address and shipping address to verify your identity. The comprehensive verification process is completed behind the scene and 90% of customers can be verified instantaneously. Some of the customers may be prompted to use the last 4 digits of their Social Security Number or upload a Photo ID for further check.
Your Data is Secure
Linx vapor, the merchant, only makes use of information necessary to complete your order. We understand that many aspects of a consumer’s life are now tied to digital systems, and we do not access nor store any data beyond your order information, including but not limited to your social security number and your photo ID. Linx vapor is also PCI compliant to protect your digital identity.
All pre-orders will be charged immediately. If you change your mind, feel free to cancel the order before shipment date (as stated on product page) and we'll refund you 100%.
To cancel an order, contact us by submitting a ticket, select "Order & Billing", make sure to include your order number (LNXVPR followed by numbers) so we can process your order properly and timely.
If you cannot accept the above pre-order terms and conditions, please stop purchasing and wait till the product is in stock. Thank you for shopping with Linx Vapor.