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At Linx Vapor, we understand the frustration when your Eden or Eden Switch encounters difficulties screwing on the cap or the threading seems off. We've received feedback from valued customers experiencing similar issues and have compiled a step-by-step troubleshooting guide to assist you in resolving this concern.
Problem Overview
Some users have reported difficulties with the cap not screwing on flush or encountering issues with the threading on the body of their Eden or Eden Switch. This situation can impact the overall performance, affecting the vaping experience.
Customer Experiences
Scenario 1:
"I bought this a couple of months ago, and after regular usage, I noticed the cap wasn't screwing on flush. The threading on the body appeared to be off, affecting my hits. I haven't dropped the vape and have only used it at home. Can something be done to resolve this issue?"
Scenario 2:
"I haven't used my vape frequently, but I noticed the top cap/mouthpiece had short threads initially. Now, I'm unable to get the threads to grab onto the main body. Is there a known solution or should I purchase a new top piece?"
Probable Cause
These issues might arise from accidental drops or unintended taps on a table while cleaning the chamber, leading to the top thread part pressing into the shell.
Troubleshooting Steps
Step 1: Attempt a Simple Fix
Use pliers to gently grip the lower lip of the top cap from the inside.
Apply light, steady pressure while maneuvering around the top cap.
Ensure that some threads become visible during this process.
Avoid applying excessive force; gentle pressure is sufficient.
This process typically takes around 2 minutes.
Customer Feedback
Customers have successfully resolved this issue by following the provided instructions:
"I just placed the pliers gripping the lower lip on the inside and pulling gently while working my way around the top. Didn't have to pull very hard, and you only need to be able to see some threads. Took 2 minutes. Works perfectly!"
Final Notes
We hope these steps help resolve the problem with your Eden or Eden Switch. Remember, this troubleshooting guide is intended to address minor issues. If the problem persists or if you encounter any challenges, please don't hesitate to reach out to our customer support team for further assistance.
Thank you for choosing Linx Vapor. We aim to ensure your vaping experience is as enjoyable as possible.
Sincerely,
Linx Vapor Technical Support Team
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