Submerge your atomizer (chamber side facing down) in 1cm of Isopropyl alcohol for two hours. Dry the atomizer completely before reattaching to your battery. Do not try to poke, scratch, push, pull or move the ceramic plate in any way with any tool as this may permanently damage your atomizer.
Unscrew the glass mouthpiece tube from the metal filter section. Soak the filter section in Isopropyl alcohol for two hours to clean it. Using a Q-tip soaked with Isopropyl alcohol, gently rub the inside and outside of the glass tube as well as the metal base until clean.
The Hypnos Zero flashes white 10 times when the battery is depleted. Charge the battery fully before next use.
The battery will also flash 10 times when the power button is held for 15 seconds. This indicates that the overheat protection feature is triggered and your device will be shut off automatically. Press the power button 5 times to turn back on the device.
When your order is placed successfully, an order confirmation email will be sent. When your order is fulfilled, a shipping update email with tracking ID will be sent. If you didn't receive any of the emails, please check your spam folder. Also check to see if you have left the correct email address when the order was made.
Yes. Your orders will always be shipped in plain, unmarked envelope or box, neither of which contain any information about the contents inside. The orders are shipped from "Shipping Dept., LNXVPR". If you have special request regarding to shipping and handling, please leave a note at the "Order Notes" section on your cart page.
We don't require signature confirmation upon delivery of your package. However, our courier provides such services. We strongly recommend the use of such service to prevent lost or stolen package. When the package is processed properly and handed over to the courier, it's beyond our control and the courier becomes accountable for the package. We will not be held responsible for lost or missing packages. If you didn't receive your package, kindly contact your courier immediately.