free shipping on orders over $60!

Billing

Linx vapor is PCI compliant We are PCI compliant and your private data are protected at bank-level security.

WHAT TYPE OF CREDIT CARD DO YOU ACCEPT?

We accept Visa, Master and Discovery.  We also accept Dwolla for funds transfer.

I HAVE A NON-USA CARD, I PUT ALL INFORMATION RIGHT BUT MY CARD CANNOT GO THROUGH, WHAT DO I DO?

We have the Address Verification Service (AVS) set up to protect you against credit card fraud.  International customers might experience issues with AVS because your card issuing bank might not always have such feature turned on, making your transaction declined by our (the merchant's) bank.  Please email us at info@linxvapor.com if you receive error message about your transaction.  Please state your name, email address and the order total amount in the email and we'll help to rectify the issue.  

"DECLINED" CREDT CARD CHARGES APPEARED ON MY CARD, DID I ACTUALLY GET CHARGED?

No. This occurs when you attempted to place an order online, and the credit card declines for some reason but your bank account shows that the charge went through.

Here's how the whole process works.  When you place an order at linxvapor.com, the transaction was approved by your bank, then sent to our (the merchant's) payment gateway.  Our payment gateway, however, declined the transaction because of the security settings such as address or zip code verification.  This is one of the ways that payment gateway protects you from fraudulent activities.  The whole transaction is eventually declined because one of the steps didn't go through.

At your side, you'll see a charge posted in your bank account.  Such charge shall be on "pending" state and will be removed after 2 - 7 business days depending on your credit card issuing bank.  

At our side, we'll see a "declined" transaction, no funds will be deposited into our account and no order will be created.

This is how banks work and we have no control over it.  Give it a few days and check back to your account, you'll be able to see the transaction removed.

I SUBMIT THE PAYMENT BUT I GOT AN ERROR MESSAGE, WHAT DO I DO NOW?

Here are the most common error messages and how you can correct them:

Decline, Serv Not Allowed, Invalid Trans, or Do Not HonorEach of these is a type of error that is sent by your card provider. For whatever reason, the bank or card provider is declining the transaction. It is recommended that you double-check your payment information and attempt to submit it again. If the error is persistent, please contact your bank or credit card provider.

Invalid Card Number/Card No. ErrorThis error indicates that you did not enter your credit card number correctly. Please double-check the card number, and attempt payment again.

Expiration DateYour expiration date was not correctly entered or not entered at all. Please double-check your expiration date, and try again.

Invalid Card Type or Card Type RefusedThis error indicates that the card type is not accepted.  We accept Visa, MasterCard and Discover.  Debit cards are not accepted.

AVS mismatch. This error occurs when the billing address provided during checkout does not match the billing address that you have on account with your credit card company or card-issuing bank. This Address Verification Service (AVS) is used to protect you against credit card fraud.  Please contact your bank and double-check the address you have on the card, and try again.

INVALID C_STATE. This is one of the AVS mismatches errors.  It occurs when the state information entered during checkout does not match the state you have on account with your credit card company or card-issuing bank.  Sometimes our international customers may experience this issue even if the correct state was entered.  Please double check to see if you accidentally enter space, dash or other signs incorrectly.  This information need to match your bank record 100%.  Please contact your bank and double-check the address you have on record on the card, and try again.

INVALID C_ZIP. This is one of the AVS mismatches errors.  It occurs when the zip code entered during checkout does not match the zip you have on account with your credit card company or card-issuing bank.  Sometimes our international customers may experience this issue even if the correct zip code was entered.  Please double check to see if you accidentally enter space, dash or other signs incorrectly.  This information need to match your bank record 100%.  Please contact your bank and double-check the address you have on record on the card, and try again.

Declined CVV2/CID. You did not enter the correct CVV code for your credit card. The CVV code is the three-digit number on the back of the card. Please double-check the CVV code, and try again.